Refund and Returns Policy

At ChériPaw, every piece is made with care, and we hope both you and your furry friend adore your purchase.

If something doesn’t fit or you’ve changed your mind, we’re here to help make the process easy and stress-free.

1. Eligibility

To ensure a smooth return, items must meet these conditions:

  • The item must be unused, unwashed, and in new condition, with all original tags and packaging.

  • Items must be free of pet hair, odor, or damage.

  • Custom-made, personalized, and final sale items cannot be returned or refunded.

2. Exchanges

Because our inventory and designer pricing may change, we currently do not offer direct exchanges.
If you wish to exchange for another size or style, please place a new order and return the original item for a refund.

3. Returns

  • Please contact us within 30 days of receiving your order to request a return.

  • Once your return is approved, please ship it back within 15 days.

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a tracked shipping service for your protection.

4. Refunds

  • Refunds will be issued once your returned item has been received and inspected.

  • Refunds will be made to the original payment method.

  • Please allow 5–10 business days for processing after we receive your return.

5. Important Notes

  • Please check size charts carefully before ordering—different styles may fit differently.

  • Product colors may vary slightly due to lighting or monitor settings.

  • If your order arrives damaged or incorrect, please contact us within 3 business days for assistance.

6. Contact Us

Email: support@cheripaw.com
Address: Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, United Kingdom