Operated by ChériPaw
At ChériPaw, we take pride in every design we send to your furry friend.
Our goal is to deliver your order quickly, safely, and with care — because your pets deserve the best.
Order Processing
Processing time for all orders is 1–3 business days (excluding weekends and holidays).
This time allows us to carefully check each product before shipment to ensure quality.
During peak seasons or holidays, processing may take slightly longer.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
Estimated Delivery Times
| Region | Estimated Delivery (Business Days) | Shipping Cost |
|---|---|---|
| United States* | 6–12 | Free for orders over $69 / $7.99 for orders under $69 |
| Canada | 7–12 | Free for orders over $69 / $7.99 for orders under $69 |
| Australia & New Zealand | 6–12 | Free for orders over $69 / $7.99 for orders under $69 |
| United Kingdom | 5–10 | Free for orders over $69 / $7.99 for orders under $69 |
| France, Germany, Italy, Spain | 5–10 | Free for orders over $69 / $7.99 for orders under $69 |
| Rest of Europe | 5–10 | Free for orders over $69 / $7.99 for orders under $69 |
| Japan, Korea, Singapore | 4–8 | Free for orders over $69 / $7.99 for orders under $69 |
Unfortunately, we cannot ship to Hawaii (HI), Alaska (AK), or P.O. boxes at the moment.
Delivery times are estimates only and may vary due to customs clearance or local courier conditions.
Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
This may vary slightly depending on your location and local postal capacity.
Delivery & Tracking
Once your order leaves our warehouse, you will receive a shipment confirmation email with tracking information.
Tracking numbers are updated within 1–3 business days after dispatch.
You can also check your order anytime via our Track Order page.
Package Inspection
When receiving your order, please carefully check that:
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You have received the correct items according to your order.
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The packaging is intact and undamaged.
If there is any visible damage or missing item, please contact us immediately at support@cheripaw.com before discarding the packaging.
Delays & External Factors
During high-demand periods or due to uncontrollable factors (such as customs or local postal delays), delivery times may be extended.
If your order seems delayed, please contact us at support@cheripaw.com, and we will verify the status with our shipping partners promptly.
Incorrect Shipping Address
Please double-check your shipping address before completing checkout.
If you realize an error, please email us at support@cheripaw.com within 1 hour of placing your order, including your Order Number and correct address.
Once processing has started, we cannot modify or cancel your order.
ChériPaw is not responsible for lost packages due to incorrect or incomplete addresses.
Taxes & Duties
ChériPaw covers all import duties and taxes for international deliveries — you will never be charged additional fees upon arrival.
Shop with confidence knowing the price you see is the final price you pay.
Need Help?
If you have any questions or concerns about your delivery, please reach out to our support team:
📧 Email: support@cheripaw.com
📞 Phone: +1 256-387-1160
🏢 Address: Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, United Kingdom
